We’re in challenging times both personally and commercially and it’s important to remember that we will beat Covid-19.

A number of our clients have suspended production and their machines are standing idle. They want to be ready to resume full production as soon as it’s safe to do so without any servicing down-time over the coming months. They have therefore asked if we can service their equipment safely at this time.

We’ve listened and responded quickly. We have put in place a comprehensive suite of actions to ensure VFE can service our clients’ equipment in a way that’s safe both for their staff and VFE’s team of 42 Field Service Engineers.

We recognise that one size doesn’t fit all and so have developed a range of options. All solutions will feature the same basic starter package which includes:

• Social distancing at all times of 2m
• Hand sanitiser, gloves and face masks
• Working areas cordoned off
• The use of separate refreshment facilities and break area
• All communications via telephone/email/video call
• Goods transfer table.

However, every client’s situation is different. We’ve therefore designed a range of incremental actions which we can deploy where required including:

• Portable toilet and wash facility
• Heras fencing with plastic sheeting
• Onsite mobile workshop
• Meeting additional customer requirements.

We will of course remain flexible and add other actions where required.

The approach is robust and we’re ready to open this service up to all of our clients. Louise Hall is VFE’s Head of Field Service and she is the key point of contact for all clients wanting to book servicing work. Louise can be reached by email on louise.hall@vfe.co.uk or on 01202 630033.

We offer a broad range of services which are detailed below. Bolting on a tailored plan to protect our combined teams from Covid-19 to any scope of work will take us a little more time than usual. Please make contact with Louise as soon as possible if you want us to develop a plan to reflect your individual needs at this time.

On behalf of everyone at VFE, we wish you and your team well both personally and professionally at this challenging time.
David Byrne – VFE CEO

VFE supports most brands, makes and models Dedicated telephone technical support line Optimise the performance of your equipment and reduce energy consumption
Vacuum Furnaces – For any heating and melting type applications Guaranteed on-site response(s) in the UK Your machine downtime minimised
Industrial / Composite Autoclaves Internet/Remote Fault Diagnostics – Via telephone if direct link is not possible Stay compliant and up to date with all Health and Safety
Industrial Ovens Priority breakdown support and management Ensure you meet Standards
Electron Beam Welders Overhaul, repair and upgrade services Maximise your equipment life
Vacuum Pumps Spares Prevent production losses
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Vacuum Furnace Engineering